Shipping policy
Overview
Order processing times are separate from shipping times and subject to change based on order volumes.
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
In a situation where your order will be significantly delayed due to factors outside of our control (such as postal service interruptions) we will inform you via email or telephone.
Domestic Shipping Rates and Estimates
We offer flat rate shipping on all Canadian orders as well as free shipping, Canada wide, on orders over $100.
Local delivery to Edmonton and Area is free
Free shipping for orders over $100 in Canada.
|
Shipping option |
Estimated delivery time |
Price(CAD) |
|
Local Delivery |
1 to 3 business days |
Free |
|
Canada Wide Under $100 |
3 to 7 business days |
$10 |
|
Canada Wide Over $100 |
3 to 7 business days |
Free |
Local delivery
Free local delivery is available for Edmonton and Area (Sherwood Park, St. Albert, Spruce Grove, Stony Plain, Fort, Saskatchewan, Leduc, Beaumont, Devon)
Deliveries are made from 8 AM – 5 PM on weekdays and we will try to deliver on weekends if possible. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
Free Local Delivery Zone is shown on the map below:
How do I check the status of my order?
When your order has shipped, you will receive a shipping confirmation email containing tracking information. You can track your package using the provided tracking number on our website or directly on the carrier's website.US Shipping
Shipping Destinations
We currently ship to most addresses within the United States.
Shipping Times
Orders are typically processed and shipped within 1-2 business days. Once shipped, delivery to addresses in the US usually takes between 5-7 business days. Please note that unforeseen circumstances such as weather delays or carrier issues may impact delivery times.
Shipping Rates
We offer flat rate shipping in the US based off of your order size and weight as well as FREE shipping on US orders over $150.
| Shipping Options | Estimated Delivery Time | Price (USD) |
| 0 - 1.9 lbs. | 4 to 8 business days | $8 |
| 2 + lbs. | 4 to 8 business days | $13 |
| Orders over $150 USD | 4 to 8 business days | FREE |
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track your package using the provided tracking number on our website or directly on the carrier's website.
Please allow 48 hours for the tracking information to become available.
Shipping Method
We primarily use USPS for shipping to ensure reliable delivery of your order.
Shipping Restrictions
At this time, we are unable to ship to PO boxes or APO/FPO addresses. We apologize for any inconvenience this may cause.
International Shipping
We currently do not offer international shipping outside of the United States.
Order Issues
If you have any issues with your order regarding shipping or delivery, please contact our Customer Service team at packsupport@ratpack.ca for assistance.
Refunds, returns, and exchanges
We offer a 60 day satisfaction guarantee (subject to conditions) please visit our ‘Refund and Returns‘ page for full policy details and eligibility
We accept returns up to 60 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.Shipping Policy Updates
We reserve the right to update our shipping policy as necessary. Any changes will be posted on this page.
For further inquiries about our shipping policy, please refer to our FAQ page or contact us directly through our 'Contact Us' Page
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