FAQ

Plastic Bottle Features:

• 2.2 Litre capacity
• 100% leakproof lid
• Wide mouth opening to easily put ice or fruit
• Lightweight design
• Handle for easy carrying
• Made from durable BPA free, food grade plastic

All of our 2.2 litre plastic bottles come with a handy storage sleeve with the following features:

• All sleeves are made of premium Neoprene for added protection and acts as an extra insulator to keep your liquids colder for longer
• Large zipper pocket that will fit most smartphone (Pocket Dimension – 6.5” tall x 4” wide x 1” deep)
• Mesh pocket for necessities like your wallet, or other small accessories, etc.
• Quick connect clasp to attach your keys
• Adjustable cross body strap

• Made of double walled 18/8 stainless steel
• 40-Ounce capacity
• Keeps liquids cold for 24 hours
• Keeps liquids hot for 12 hours
• 2 lid types (1 flip straw lid and 1 twist top chug lid)

Stainless steel bottle combos come with a handy storage sleeve with the following features:

• All sleeves are made of premium Neoprene for added protection and acts as an extra insulator to keep your liquids colder and/or hotter for longer
• Extra-large zipper pocket that will fit most smartphones (Pocket Dimension – 7” tall x 4” wide x 1.5” deep)
• Mesh pocket for necessities like your wallet, or other small accessories, etc.
• Quick connect clasp to attach your keys
• Adjustable cross body strap with shoulder pad for extra comfort

• All sleeves are made of premium Neoprene for added protection and acts as an extra insulator to keep your liquids colder for longer
• Extra-large zipper pocket that will fit most smartphones (Pocket Dimension – 7.5” tall x 4” wide x 1.5” deep)
• Mesh pocket for necessities like your wallet, or other small accessories, etc.
• Quick connect clasp to attach your keys
• Adjustable cross body strap with shoulder pad for extra comfort

Plastic RATPACK Combos come with:

1 – 2.2 Liter BPA free plastic water bottle.

1 – Leakproof pop top lid.

1 – Premium Neoprene carrier sleeve with built in zipper pocket, mesh pocket, quick connect clasp for keys, and adjustable cross body strap.

Stainless Steel RATPACK Combos come with:

1 – 40 ounce double walled stainless steel bottle made of 18/8 stainless steel

1 – pop up straw lid

1 – Twist top chug lid

1 – Premium Neoprene carrier sleeve with built in zipper pocket, mesh pocket, quick connect clasp for keys, and adjustable cross body strap with shoulder pad.

Our sleeves are designed to fit our specific brand of water bottles optimally. While they may fit some other brands, we recommend using them with our bottles to ensure the best fit and functionality. However, our sleeves that are sold individually have an inside diameter of 3.5 inches and theoretically they will fit a bottle that is 3.5 inches in diameter. Please ensure to check the dimensions of the specific bottle you would like to use our sleeve on to ensure compatibility.

Stainless Steel RATPACK Bottles:

Yes, you can! With the double-wall technology, the stainless steel bottle is designed to safely contain hot liquids, and it will even keep them hot for up to 12 hours. Enjoy your favourite hot beverages on the go!

Plastic RATPACK Bottles:

No, our plastic water bottle is NOT designed for hot liquids.

Stainless Steel RATPACK Bottles:

Yes, you can! With the double-wall technology, the stainless steel bottle is designed to safely contain cold liquids. It will keep them refreshing and cold for up to 24 hours.

Plastic RATPACK Bottles:

Yes, you can! Our plastic bottles are designed for Cold liquids ONLY and with the included Neoprene sleeve, it will keep liquids refreshing and cold for up to 5 hours.

Stainless Steel RATPACK Bottles:

Our stainless steel bottles are made of double wall 18/8 stainless steel and are designed for both hot and cold liquids, providing versatility for your beverage preferences. They are designed to keep liquids hot for 12 hours and/or liquids cold for up to 24 hours. Whether you ‘re planning on putting ice water in your bottle on a hot summers day or filling it with hot coffee on a cold wintery day, the stainless steel bottle will ensure your beverage is enjoyed for many hours to come.

Plastic RATPACK Bottles:

Our plastic bottles are designed for Cold liquids ONLY. Our Premium Neoprene sleeves act like a giant beer cozy to help keep your beverages cold for up to 5 hours.

Our water bottles are 100% designed in Canada and produced in China. Rest assured, we maintain stringent quality control measures to ensure that our products meet the highest standards in both safety and quality. If you have any specific questions or concerns about our manufacturing process, please feel free to contact our customer support via email at packsupport@ratpack.ca or through our contact us page.

When our founder, Jen, was at the gym and constantly had to deal with her belongings scattered on the gym floor and having to gather her cell phone, keys, earbuds when moving from station to station. She envisioned a more organized way to keep her daily necessities like her cell phone, wallet, keys, and any other little accessories together, especially with her water bottle. This inspired the idea of creating a product that provides a practical and stylish solution for active individuals, ultimately leading to the birth of RATPACK.

The name “RATPACK” is a playful fusion of ”Gym Rat”, reflecting an active lifestyle, and “Pack” symbolizing a convenient solution to keep all of our daily necessities together as well as describing a close community of like-minded people. It captures the essence of an active person and emphasizing practicality in one’s daily routine.

We are based out of Edmonton, Canada and primarily operate online. We serve customers Canada wide through our website. For any inquiries or support, please contact us though our Contact us page

No, we primarily operate online through our website. However, you can find us at various events and markets throughout Edmonton and the surrounding area. Additionally, our products are sold in select stores and gym such as Mickey Jay’s Mancave and Chop shop physique. For the latest updates on new stores and events, subscribe to our newsletter and be sure to follow our socials media channels Instagram & Facebook.

Follow us on our social media platforms – Instagram @Ratpack Canada and Facebook page Ratpack Canada for sales discounts, product releases, community engagement, and to see the latest shenanigans the ratpack fam is up to. Additionally, you can Join our newsletter by entering your email in the [subscribe] section at the bottom of the page to receive excusive offers and announcements.

RATPACK rewards lets you earn points that can be redeemed for coupons to be used at checkout.

To start earning Pack Points, click the blue badge at the bottom right side of your screen labeled” Rewards” to sign up and start earning points now.

Earn points for the following:

• Signing up for pack rewards – (500 Pack Points which is equivalent to $5 off!)
• Placing an order – (Earn 5 Pack Points for every $1 spent)
• Follow us on Instagram [@Ratpack Canada] – (50 Pack Points)
• Like our Facebook page [@Ratpack Canada] – (50 Pack Points) 
• Share our Facebook page [@ratpack canda] – (50 Pack Points)
• Celebrate your birthday – (200 Pack Points)
• Refer a friend and you both receive a $5 off coupon!

100 Pack Points = $1

Once you’ve signed in, click the blue rewards badge in the bottom right corner of your screen, then click “Ways to Redeem”. Here you can trade in your points for coupons to be used at checkout.

We take your privacy seriously. Our security measures include encryption protocols and regular system audits. For more information on how we protect your personal information, please refer to our privacy policy. your trust and data security are one of our top priorities.

No, our water bottles are not designed to be washed in the dishwasher. To ensure the longevity of the bottle, it is recommended to hand wash with soap and warm water only.

No, our water bottles are not designed to be used in the microwave. Microwaving them can cause damage to both the microwave and the bottle.

No, our water bottles are not designed to be frozen. We advise instead of freezing the entire bottle, you can use ice cubes to keep your liquids cold and icy. This ensures the longevity of the bottle and prevents any potential damage that may result from freezing the entire bottle.

No, our sleeves are not intended to be machine washable. To clean them, its recommended to hand wash with mild soap and water and avoid using any harsh chemicals that could damage the Neoprene.

Yes, our water bottles are 100% BPA-free. We prioritize the safety and health of our customers by using materials that adhere to high-quality standards.

1. Hand Wash: Wash the bottle by hand using a mild soap and warm water. Avoid using abrasive scrubbers that could scratch the surface.
2. Bottle Brush: Use a long bottle brush to reach the interior and clean hard-to-reach areas.
3. Lid and Cap: When washing the lid, it is crucial to ensure the gasket (seal) is correctly placed in the lid as it may fall out during washing. This helps maintain the bottles proper seal, preventing leaks and ensuring the lid functions as intended.
4. Rinse Thoroughly: Make sure to rinse the bottle and all its components thoroughly to remove any soap residue.
5. Air Dry: Allow the bottle to air dry completely before sealing it or using it again.

1. Remove the Sleeve from the Bottle: Take the sleeve off the water bottle before cleaning.
2. Hand Wash: Hand wash the sleeve with mild soap and lukewarm water. Use a soft cloth or sponge to gently scrub any stains or dirt.
3. Spot Cleaning: For localized stains, you can spot clean using a mixture of mild detergent and water. Avoid using bleach and other harsh chemicals that could end up damaging the sleeve.
4. Rinse Thoroughly: Ensure you rinse the sleeve thoroughly to remove and soap residue.
5. Air Dry: Allow the sleeve to air dry completely before putting it back on the water bottle.

On our website we accept all major credit cards (Mastercard, Visa, American Express), as well as Google pay, Apple pay, and PayPal.

For in person sales at the various events we are at throughout Edmonton, we also accept Credit cards, Debit cards, and Cash.

Rest assured, your preferred payment method is likely supported

Currently, we ship exclusively to Canada. We are actively working on expanding our shipping destinations to include other countries. Stay connected with us on social media  or sign up for our email list to receive the latest updates on our international shipping progress. Thank you for your patience and continued support.

• Edmonton and Area: Enjoy free local delivery with no minimum order requirements. Refer to our [shipping policy page] to see a map of our free local delivery zone in Edmonton and its vicinity.
• Rest of Canada: Shipping is calculated at checkout. Orders over $100 CAD before taxes will be eligible for FREE shipping!

Please review our detailed [shipping policy page] for additional information. If you have any specific questions not answered in our shipping policy, feel free to reach out to our customer support via email at packsupport@ratpack.ca or the contact us page.

Several factors could contribute to an order not going through. Here are a few common reasons:

1. Payment Issues: Ensure your payment details, such as card information and billing address are entered correctly.
2. Incomplete Information: Make sure all required fields in the checkout form are filled out. Look for error messages indicating missing or incorrect information.
3. Technical Glitches: Check for any technical issue notifications on the website. If there are no notifications try refreshing the page, clearing your browser cache, or using a different browser.

If the error persists. Contact our customer support at packsupport@ratpack.ca or through the contact us page for further assistance.

To make changes to an order, please contact our customer support team at packsupport@ratpack.ca or through our Contact Us page. They will assist you in modifying your order based on availability and any applicable terms.

If the order has not been shipped and you wish to cancel an order please contact our customer support team at packsupport@ratpack.ca or through our Contact Us page for further assistance.

If you created an account on our website, log in to your account and navigate to the “Order History” or “My Orders” section. There, you will find details about your recent purchases, including the current status and any available tracking information.

If you ordered without making an account you will receive “Order Received” email after placing your order as well as an “Order Shipped” email with any tracking information once we ship your order (We aim to ship all orders within 2 business days of receiving it).

If you encounter any difficulties feel free reach out to our customer support team at packsupport@ratpack.ca or through our Contact Us page for further assistance.

Please visit our Contact Us page. You’ll find options to reach out via email or through our customer support form. We aim to respond within 24 hours and look forward to assisting you.

At Ratpack we have a 60-day warranty for all products purchased from www.ratpack.ca

The 60-day warranty covers manufacturing defects for a period of 60 days from the date of purchase.

Manufacturing defect, for warranty, is a flaw or issue in a product that occurred during the manufacturing process. It typically includes defects in materials, workmanship, or assembly that affects the products function, safety, or performance.

To initiate a warranty claim, please send an email to packsupport@ratpack.ca with proof or purchase, reason for claim, and pictures of the defect in question. RATPACK reserves the right to request the product be sent to our office for thorough review and to verify your claim.

Yes, the warranty does not cover damage due to improper use, mishandling, normal wear and tear, or loss and theft of the product.

The duration of the warranty process may vary. Our customer support team will guide you through the necessary steps promptly.

NO, the warranty is not transferrable and applies to the original purchaser only.

The warranty primarily covers repairs or replacement for defective items. If you have more questions about warranty or exchanges, please contact our customer support at packsupport@ratpack.ca. 

At Ratpack we have a 60-day satisfaction guarantee from the date of purchase for all products purchased from www.ratpack.ca. All exchanges and returns must be in unused condition, free from any indications of damage or defects not attributed to our error. The product must be returned in its original packaging, complete with all attached labels and tags.

All products sold on www.ratpack.ca are eligible for return and/or exchange for a period of 60 days from the date of purchase. All exchanges and returns must be in unused condition, free from any indications of damage or defects not attributed to our error. The product must be returned in its original packaging, complete with all attached labels and tags.

Unfortunately, custom items are not eligible for return or exchange unless there is a manufacturer defect or an error on our part.

Unfortunately, once the product is used it is no longer eligible to be returned or exchanged unless there is a manufacturing defect.

No, any shipping costs incurred by the customer will not be refunded unless the return is due to a manufacturing defect or an error on our part.

Yes, if you received free shipping on your original order, the cost of shipping that was initially covered by us may be deducted from your refund amount.

No, if shipping the product back to us, the shipping cost will be the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.

Refunds are processed using the original payment method. The time it takes for the refund to reflect in your account may vary.

Yes, exchanges for different sizes or colours are allowed as long as the item is free from any indications of damage or defects not attributed to our error. The product must be returned in its original packaging, complete with all attached labels and tags.

To initiate a return or exchange, please send an email to packsupport@ratpack.ca including proof of purchase and a detailed explanation of why you require an exchange or return.

No, the 60-day satisfaction guarantee starts from the date of purchase. After this period, we are unable to accept a return or exchange

Yes, we do! To inquire about wholesale opportunities, please visit our Wholesale inquiries page. There, you’ll find a form to fill out with your business details, including the type and quantity of products you’re interested in. Our team will review your inquiry, and if it aligns with our criteria, we’ll be in touch to discuss further details and potential collaboration. Thank you for your interest in our products!

We’re excited about the possibility of having our products in your store! To inquire about becoming a retailer, please visit our Wholesale inquiries page. Fill out the form with your business details, including the type and quantity of products you’re interested in. Our team will review your inquiry, and if it aligns with our criteria, we’ll be in touch to discuss further details and potential collaboration. Thank you for considering our products for your store!

Yes, we offer custom corporate branding options, including adding your logo to our products. For more information on our branding services and to discuss specific requirements. Please visit our Wholesale inquiries page. Fill out the form with your business details, including the type and quantity of products you’re interested in. Our team will review your inquiry, and if it aligns with our criteria, we’ll be in touch to discuss further details and potential collaboration. We look forward to working with you and thank you for considering our products for your custom branding needs.

We are thrilled about your interest in representing RATPACK Canada! To apply for our brand ambassador program, please visit our Brand Ambassador page. Fill out the application form, sharing a few details about yourself, your social media presence, and why you are passionate abound RATPACK. Our team will review your submission and if selected, we’ll contact you with more information about the next steps. Thank you for considering joining the RATPACK fam!